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Itinerary:
| 8:00 - 9:00 | Full Hot Breakfast |
| 9:00 - 10:00 | Andrew Grayson LLB - Associate - Regan Desjardins LLP - Get your investigation files in Court Ready order. |
| 10:00 - 10:45 | Gino Fiorucci – CEO, ISB Canada - Uncover the hidden information from source documents that can help link multiple claimants. Review newly released products and how they can assist in investigating potential fraudulent claims. |
| 10:45 - 11:00 | Break |
| 11:00 - 12:00 | Steve Scullion BSc, FCIP, CRM, FCLA, FCIAA, DipAdEd - Director of Professional Development - Crawford & Company (Canada) Inc. - The spectre of bad faith claims handling as a separate cause of action is fast becoming a regular issue in Canadian insurance cases. Learn how to defeat any such allegations in your files in this lecture which includes discussions on claim handling techniques and analysis of caselaw on this pernicious issue. |
| 12:00 - 1:00 | Lunch |
| 1:00 - 2:00 | Cameron Field - Detective Sergeant (997) - Toronto Police Service, Financial Crimes Unit - Corporate Crimes Section - What helps/hinders police investigations? Do’s and don’ts for adjusters from the perspective of law enforcement. |
| 2:00 - 3:00 | Norman Groot LLB, CFE - Director - Investigation Counsel Professional Corporation - This session will review Bill C-29 - PIPEDA. The jurisdiction of the Privacy Commissioner of Canada is an issue that has been highly contested in the courts with respect to fraud and other forms of private investigations. Learn the limits to the privacy commissioner’s jurisdiction on private investigation matters and claiming privilege over your investigations. |
| 3:00 - 3:15 | Break |
| 3:15 - 4:15 | Kirk Quinn - Ontario Team Leader, Injury Rings Investigative Unit - IBC - How can you cope with a leopard that can change its spots? A discussion on the efforts of the Insurance Industry and associated stakeholders to keep up with the chameleon of suspicious loss indicators. |
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What you will learn:
- How to prepare your files for trial
- What not to have in your file
- How documents can be the backbone of your file
- Defeating bad faith claims handling allegations
- Law enforcements perspective on adjusting
- Facts about PIPEDA
- How to respond to a notice of complaint from the Privacy Commissioner's office
- Why you do not need to respond to complaints from investigation targets
- What are the current fraud trends
- What is a suspicious loss indicator
- How loss indicators are changing
- How to cope with evolving loss indicators
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Who Should Attend?
- Insurance Adjusters
- Independent Adjusters
- Claim Management
- Insurance Executives
- Special Investigation Unit Personnel
- Insurance Council Members
- Risk Managers
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